Cancellation & Refund Policy

1. Australian Consumer Law comes first

You are entitled to remedies where services fail to meet a consumer guarantee under Australian Consumer Law. Nothing in this policy removes or limits those rights. The rules below apply to change-of-mind cancellations and ordinary scheduling changes.

2. The Reset membership

• The Reset is billed monthly and continues until cancelled.
• You may cancel before your next renewal to prevent the next charge.
• Because digital resources and community access are supplied promptly, payments already processed are not normally refundable for change of mind, but we will provide any remedy required by law.

3. Ongoing coaching

• Reset & Rise, LVL UP 1:1 Coaching and LVL UP Elite begin with an eight-week minimum commitment unless your written offer states otherwise.
• After the initial eight weeks, coaching continues on a rolling weekly basis.
• After the minimum term, you may cancel with 14 days’ written notice by emailing leah@lvlupcobyleah.com. Scheduled payments falling within the notice period remain payable.
• If illness, injury, pregnancy, financial hardship or another significant circumstance affects your ability to continue, contact us promptly. Pauses, modifications or an early release may be considered fairly on a case-by-case basis.

4. Reset Sessions and booked calls

• Free discovery calls can be cancelled or rescheduled through Calendly.
• For a paid Reset Session or another paid appointment, please provide at least 24 hours’ notice to cancel or reschedule.
• With less than 24 hours’ notice, or for a no-show, the session fee may be forfeited because the time was reserved for you. We may waive this for emergencies or exceptional circumstances.
• If we cancel a paid session and cannot arrange a suitable replacement, you may choose a reschedule or refund for that session.

5. Missed check-ins and unused services

Coaching fees reserve ongoing programming, review and support capacity. Missing a check-in, choosing not to use the app or not completing a program does not automatically create a refund. Please tell us early if something is preventing you from participating so support can be adjusted where possible.

6. How to request a cancellation or remedy

Email leah@lvlupcobyleah.com with your name, service and request. We will confirm the effective date and any remaining payment in writing. If you believe the service has not been provided with due care and skill or is otherwise not compliant with Australian Consumer Law, explain the issue so we can assess the appropriate remedy.